Partner Portal
Better Together Mark
(801) 587–2293

Communicate Issues

Support

For Sublette users, submit Epic-related Break/Fix, Work Orders, Projects and Training requests to the following resources at Sublette

  • Clinical IT Specialist (Kristy Opdahl, Michelle Overgaag) – requests that are clinical in nature
  • PMC Site Supervisor (Amanda Key) – requests for Scheduling, Registration and Release of Information
  • Director Patient Accounts (Kelli Lovell) – Revenue Cycle questions
  • Network Administrator (Brett Kershner) – Infrastructure or connectivity questions
  • Use your current support request process for Non Epic-related issues (hardware, network, email, other software)

Follow the process below if assistance is required with Epic after hours or in case of emergency.

Break/Fix

Sublette personnel contact UUHC Epic Connect Support at 801-587-0077 to report broken functionality.

Submit a Web Trouble Ticket .

Response Rates
Severity Level Initial Response
Urgent 20 Minutes
High 20 Minutes
Medium 4 Business Hours
Standard 16 Business Hours

Service Request/Work Orders

A Service Request/Work Order is defined as a report or new build that takes 1-79 hours of work to complete. Sublette personnel contact UUHC in one of the following ways to submit a service request.

Project Request

A project is generally defined as new build or functionality that requires more than 80 hours of effort. If your request meets this definition, please contact your Business Relationship Manager (BRM) to discuss further.